Frequently Asked Questions

Check out our How it Works page to find out!

We love to hear from you! For the quickest response, click on the live chat box to get answers immediately! You can also email us at hello@kikiandmax.com

Standard turnaround time is 10-14 business days from purchase to when it arrives at your door. 

Order Turnaround Timeline

You will get your first proof within 3 business days. All custom art comes with 3 rounds of revisions, which usually takes about 2-4 business days. Standard shipping is a 5-7 business days. 

Yes! You can choose to add on a rush at checkout. We offer rush options for printed pieces to arrive as soon as 1 week, and digital files as soon as next day. 

A proof is a preview of what your design will look like! We send proofs via email for every custom order so there are no surprises when you get your final product. 

Absolutely. You will be able to send us comments or requests for changes once you receive your proof. We then send it back to you, with changes, for approval. Three rounds of proofing are included, and additional rounds can be purchased. We only send your piece to print after you’ve approved your proof—this means you get the final say!

No, our company policy requires payment in full before any custom work can begin.

As soon as you place your order, we will send you an online form to fill out that you will access from your confirmation email. This is where you provide us with all the fun details, like colors, fonts, and preferences for your design! 

Digital files are a great option for last-minute orders, international orders, or if you wish to use your own print vendor. If you’d like to print your files at a local shop, we suggest contacting FedEx, Office Max, Costco, Walmart, or CVS. Call ahead to make sure they offer the printing options you are interested in. If you choose to do your printing online, you can use sites such as Zazzle, Short Run Prints, or Vistaprint.

While we don't physically ship internatinally, all of our designs can be sent as files that you can print locally. Shop digital designs

Due to the custom nature of our projects, we are unable to accept returns and exchanges. However, we offer proofs so that you can preview and approve every aspect of your project before it’s finalized. We will always work with you to make sure that you are happy with your purchase, and in some cases, partial shop credit may be offered when no work has been started yet.

Our process has been tried and tested for customer satisfaction! Here’s what you can expect after you place an order:

1. You will instantly receive a form via email that allows you to provide us with all of the information and/or photos we need. 

2. A digital proof will be emailed to you within 3 business days.

3. You send back edits, we send you updated proofs! Three rounds of proofing are included, and additional rounds can be purchased. Each round usually takes about 1 to 2 days.

4. Once proofs are approved, we will send your order to get printed and produced.